Refund and Returns Policy

Refund Policy for Big Beard Battery

For returns, please note the following guidelines:

If the item is new, unused, and in its original packaging, you can initiate a return within 90 days from the original purchase date and will incur a 10% restocking fee.

If the item is used and returned in its original packaging, you can initiate a return within 90 days from the original purchase date and will incur a 30% restocking fee. We do not accept returns of used products or products without their original packaging.

If you are returning product, you will mail your order back and once we’ve received the returned merchandise and have restocked the inventory, we will process the cancellation to calculate your refund. In addition, if you paid for your order using a debit or credit card, you will incur an additional 3% fee prior to your refund.

To process a return, you must first contact us to initiate the return request and provide a copy of the original receipt or invoice. Any returned product without this information will not be processed.  Please note that ALL batteries must be returned on a pallet. We can provide the necessary return shipping materials at your expense. You will be responsible for the shipping costs associated with returning the items to Big Beard Battery.

For all returns, please follow these steps:

  • Contact us to request a return. Include an explanation of why you are returning product. Include a copy of the original receipt or invoice for the purchase.
  • Once the return is acknowledged by our team, you will receive return instructions. Be sure to follow the instructions and include a copy of your original invoice and ensure your complete contact information, including your phone number and shipping address are included within the shipment.
  • Please send the returned product to the following address: Big Beard Battery, Attention: Todd Henson, 9024 U.S. Highway 175 West, Athens, Texas 75751

Please note that you will be responsible for covering all costs associated with return shipping and handling, as well as any associated claims that may arise during the return process.

Last Updated: 1/10/24

Need help?

Contact us at sales@bigbeardbatteries.com for questions related to refunds and returns.